Strategic Human Resource Management

Section Two

64. Blackburn and Rosen. “Total Quality and Human
    Resources Management: Lessons Learned from Baldrige
    Award-Winning Companies”; Hart and Schlesinger.
    “Total Quality Management and the Human Resource
    Professional: Applying the Baldrige Framework to
    Human Resources.”


65. Bowen and Lawler. “Total Quality-Oriented Human
    Resources Management,” p. 31.


66. Ulrich, Dave, Wayne Brockbank, and Arthur Yeung.
    “Beyond Belief: A Benchmark for Human Resources,”
    Human Resources Management 28, no. 3 (1989): 312.


67. Bowen and Lawler. “Total Quality-Oriented Human
    Resources Management.”


68. Barrier. “Small Firms Put Quality First,” p. 25.


69. Bowen and Lawler. “Total Quality-Oriented Human
    Resources Management.”


70. Blackburn and Rosen. “Total Quality and Human
    Resources Management: Lessons Learned from Baldrige
    Award-Winning Companies.”