Section Six
The intensive emphasis on cost control, justifying efficient
allocation of resources, contributing to the bottom line, and
capability of human resources to provide a competitive
advantage, appear likely to result in more emphasis on
evaluation.^2
OVERVIEW OF EVALUATION
Before evaluating human resource management, a suitably
comprehensive definition of evaluation must be accepted, as
well as the criteria and measurement approach. From an
organizational perspective, organizational effectiveness is
generally viewed as a multidimensional construct and typically
involves multiple criteria, such as productivity and flexibility.
Productivity measures sometimes tap efficiency, quantity, and
quality, while flexibility measures may also tap the effectiveness
with which the organization deals with schedule changes, crash
programs, or emergencies. In some instances, adaptability is
operationalized separately and includes measures of problem
anticipation, knowledge of new technology, and adaptation to
change. Because of the multidimensionality of the effectiveness
concept, policies capturing statistical procedures have been
developed for constructing multiple measures of subunit
effectiveness.^3