178 Human Resources Management for Public and Nonprofi t Organizations
Exercise 6.2: Caseworkers Often Face Tremendous Diffi culties
In Washington, D.C., which has the highest child poverty rate in the coun-
try, it is not uncommon for caseworkers working with children to face
armed drug dealers and stoned parents, homes crawling with cockroaches,
and kids with scabies. An average caseload of twelve can mean dealing
with fi fty to seventy people, including parents and siblings. A caseworker
may get a parent into rehab, help pay family bills, and obtain furniture,
food, and clothing. A caseworker may also take children to the doctor and
celebrate their birthdays.
According to a General Accounting Offi ce study in 2003, the average
tenure of caseworkers nationwide is less than two years, mainly due to high
caseloads, the risk of violence, low pay, and insuffi cient training. In Wash-
ington, D.C., a caseworker ’ s annual salary is approximately $ 40,000.Question
- Based on a job analysis, develop the job specifi cation for a Washington,
D.C., caseworker. What are the qualifi cations a caseworker needs to
perform the job effectively? What are some of the KSAOCs needed?
Include in your analysis the following items:
Education, degrees, or certifi cates
Skill requirements
Experience
Personal requirements
Mental and physical requirements
Working conditions
Job hazards
Source: Dvorak (2008).