438 Subject IndexAmerican Indians: and glass
ceilings, 92; population fi gure
for, 24
American Nurse Association, 367
American Psychiatric Association, 102
American Psychological
Association, Division of
Industrial and Organizational
Psychology, 191
American Society for Training and
Development, 338
Americans for Arts Job Bank, 186
Americans with Disabilities
Act (ADA), 62–63, 64, 100,
102, 152, 179, 187–188,
195–197, 198
AmeriCorps, 131
Amos, Corporation of the Bishop
of the Church of Jesus Christ
of Latter Day Saints v., 60
Annie E. Casey Foundation, 32
Annual board committee review, 230
Appropriate bargaining unit, 347
Aptitude tests, 191, 197
Arbitration, 355–356, 357–358
Arkansas State Highway
Employees, Local 1315, Smith
v., 360
Arline v. School Board of Nassau
County, 70
Arts Journal, 186
Asian & Pacifi c Islander Wellness
Center, 93, 96
Asians: among New York City
police cadets, 90; and diversity
management, 93; and glass
ceilings, 91, 92; population
fi gure for, 24; poverty rate
for, 8
Assessment centers, use of, 194, 208
Association for Advancement of the
Blind and Retarded, 363
Association for Volunteer
Administration, 116
Association, freedom of, 74, 76,
102–103
Association of Fundraising
Professionals, 186
AT&T language line, 95
Atheists, and the Boy Scouts of
America, 104–105
Atkins v. City of Charlotte, 360Attendance requirements,
reducing, 123
Attitude surveys, 386–387
Audiovisual methods, use of, for
training, 316–317
Audits: cultural and systems, 108,
110; human resource, 46, 398
Austin American-Statesman, 52
Austin Police Department, 113
Awareness, external, defi ned, as a
leadership competency, 330BBaby boomers, 25–26, 308, 309
Background investigations,
conducting, 190–191, 198
Bakke, Regents of the University of
California v., 83
Balanced scorecard approach, 243
Bank One, 81
Baptist and Roman Catholic
Church Group, 105
Barbados, outsourcing to, 388
Bargaining representatives, selection
of, 349
Bargaining units: determination of,
347–349; members of, 363. See
also Collective bargaining
Barnard College, 365
Behavioral control, evidence of,
defi ned, 288
Behaviorally anchored rating scales
(BARS), 236–237, 238 , 240
Belongingness and love needs,
defi ned, 219
Benchmark positions, described, 257
Benchmarking, use of, 46–47,
262, 263
Benefi ts: conclusion on, 303; costs
of, 285; discretionary,
289–297; equity of, 398;
exercises involving, 85–86,
304, 305–306; overview of,
284–285; and quality-of-work
and quality-of-life issues,
297–303, 399; questions and
activities on, 307; required,
285–289; and use of human
resource information systems,
384 , 385, 389. See also
CompensationBenefi ts consulting services,
outsourcing, 36
Best Buddies, 122
Bethel New Life, 42
Big Brothers Big Sisters of
America, 105
Biodata selection procedures, 194
Bizjournals, 186
Blacks: among New York City
police cadets, 90; and
educational challenges, 26;
and employment testing, 199;
and the FBI, 106; and glass
ceilings, 91; and managing
diversity, 90–91; population
fi gure for, 24; poverty rate
for, 8
Blended learning, 320
Bloomberg administration, 393
Blount, Letter Carriers v., 360
Blueline CPD, 95
Board bank, 137
Board composition, criteria for,
135, 136
Board of Education, Pickering v., 75
Board of Regents, Keyeshian v., 360
Board of Trustees of the University
of Alabama v. Garrett, 63
Board Self-Assessment
Questionnaire, 139
Boards: and executive evaluations,
229–231; protections for, 135;
roles and responsibilities of, 21,
132, 133, 138–139, 207; and
volunteer programs, 127; as
volunteers, 132–139
BoardSource, 139, 229
Boca Raton, Faragher v., 97, 98
Bollinger, Gratz v., 81, 82
Bollinger, Grutter v., 81
Bona-fi de occupational
qualifi cations (BFOQs),
discrimination and, 57–59, 61
Boomerang database, 213
Boy Scouts of America and
Monmouth Council Boy
Scouts, Dale v., 103
Boy Scouts of America and
Monmouth Council et al. v.
James Dale, 102–103
Boy Scouts of America (BSA),
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