Human Resources Management for Public and Nonprofit Organizations

440 Subject Index

Code of Federal Regulations, 272

Cognitive ability tests, 191, 198,

199–200

Cognitive learning, 322

Collaboration, cooperation, and

teamwork as a leadership

competency, defi ned, 329

Collective bargaining: concepts

and practices of, 346–358;

defi ned, 340; federal, 344–346;

nonprofi t sector, 343–344;

private sector, history of,

340–343; state and local, 346.

See also Labor-management

relations

College Cost Reduction and Access

Act, 182

Colonial Dames of America, 105

Colorado employee partnerships,

360–361

Colorado Municipal League, 48

Columbia University, 365

Commerce Clearing House, 254,

287, 341

Communicating policies and

procedures, using technology

for, 386

Communication breakdown, 249

Communication skills, defi ned, as a

leadership competency, 333 , 334

Communications Workers of

America, 363

Community Association for

Rehabilitation, 42

Community Career Center, 186

Community Development Block

Grants, xvii

Community Emergency Response

Teams, 131

Community resources, accessing, to

provide training, 318

Comparable worth, 270, 276–279

Comparative appraisal methods, 234

CompassPoint Nonprofi t Services, 32

Compensable factors, described,

255–257

Compensation: and comparable

worth, 276–279; conclusion

on, 280; costs of, and benefi ts,

285; differences in, factors

affecting, 252; equity of,

252–269, 398; executive, and

benefi ts, 269–271; exercises

involving, 178, 281, 282;

federal laws governing,

271–274; and the issue of

equity, 252–269; and living

wages, 274–276; overview

of, 251–252; and state or

local minimum wages, 274;

and use of human resource

information systems, 383, 384 ,

385, 389. See also Benefi ts

Compensation systems

development, 150

Compensatory time, 273

Competencies: of board members

that change over time, 137;

core, 34–35, 166; defi ned,

166; employee, identifying,

40–41; examples of, 167 – 171 ;

executive, 208, 231; lacking

in, to act as strategic partners,

48–49; leadership, lists of,

328 – 329 , 330 – 334 ;

managerial, identifi ed, 166,

208. See also Knowledge,
     skills, abilities, and other
     characteristics (KSAOCs)
     Competency modeling, 166–171
     Competency roles, 35–36
     Competitive edge, 297, 339
     Compliance with laws, difference
     between, and managing
     diversity, 105–107
     Comprehensive Occupation Data
     Analysis Program, 173
     Comprehensive statutes, 346
     Compression, 262, 264
     Compulsory binding arbitration,
     355–356
     Computer hardware and software,
     defi ned, 376
     Computer-based training, 317–318
     Computer-related employees,
     defi ned, 272
     Computers and information
     technology. See Information
     technology (IT)
     Conciliation agreement, described, 70
     Concurrent validity, 202–203
     Confi dential employees, 347
     Confl ict management, defi ned, as a
     leadership competency, 331

Congress of Industrial

Organizations. See AFL-CIO

Connick v. Myers, 75

Consent decree, described, 70

Consolidated Coin Caters

Corporation, O’Connor v.,

61–62

Consolidated Omnibus Budget

Reconciliation Act (COBRA),

293–294

Constitutional rights, 73–78

Construct validity, 203

Consumer reports, use of, 190–191

Content validity, 201

Contextual performance, job

analysis and, 165, 174–175

Contingency workers, use of,

increase in, 395–396

Continual learning, defi ned, as a

leadership competency, 330

Continuous observation method,

229–230

Contracting-out services, 9–10

Convenience, defi ned, 399

Convergys, 388

Cook v. State of Rhode Island,

Department of Mental Health,

Retardation, and Hospitals, 71

Cooperative Extension Service, 117

Core competencies, 34–35, 166

Corporation for Public

Broadcasting, xvii

Corporation of the Bishop of the

Church of Jesus Christ of

Latter Day Saints v. Amos, 60

Council for Adult and Experiential

Learning, 296

Court order, described, 70

Cradle of Liberty Council, 105

Craigslist, 186

Creativity and innovation, defi ned, as

a leadership competency, 330

Criminal Justice Planning

Department, 53

Criterion validity, 201–203

Critical incident technique, 157,

237, 240 , 314–315

Cultural and social changes,

24–25, 396

Cultural audits, 108

Cultural diversity. See Diversity;

Diversity management

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