&Training bank staff on credit, business development, communica-
tions, appearance, and customerservice at the newly innovated
Bank of Whittier Open University
2.Develop strong roots and community relations to increase the bank’s
client base and its loan (credit) and deposit activity.
&Call on existing bank holding company shareholders, friends, and
our network of customers and potential customers to bring their
business to the bank.
&Call on medical doctors and professionals in our building and sur-
rounding buildings, including Whittier Hospital, Presbyterian Hos-
pital, and neighborhood fast food restaurant franchises.
&Call all existing deposit and loan clients and bank shareholders.
&Actively ask for referrals.
&Hold in-person meetings with existing clients and prospects, in order
to act as their trusted bankers.
&Hire staff from the bank’s immediate service areas and through
neighboring colleges.
&Participate actively in the Chamber of Commerce.
&Develop personal working relationships with city and county elected
officials.
&Broaden and stress the offering of diversified RF banking services.
&Cross-sell bank products and services.
3.Review all bank policies and develop new bank policies and train staff
through bank open university.
&The following is an abbreviated list of policies developed by the new
management team and reviewed and approved by the board of
directors:
&Employee Handbook
&Credit Policy
&USA PATRIOT Act Policy
&Bank Secrecy Act Policy
&Customer Identification Program, used to open new accounts
&Anti-Money Laundering Prevention Policy
&Large Currency Transactions and Kiting Detection Policy
&Availability of Funds Policy for out of town and area checks
&Audit Policy
&Funds Management Policy
&Liquidity Policy
&Wire Transfer Policy
&Investment Policy
&Information Technology and Information Security Policy298 THE ART OF ISLAMIC BANKING AND FINANCE