Chapter 7: Motivation and people management 161The eight‘hygiene’factors, according to Herzberg, which can create
job dissatisfaction are:
1 Company policy and administration
- availability of clearly defined policies, especially those
relating to people - adequacy of organisation and management
2 Supervision – technical
- accessibility, competence and fairness of your superior
3 Interpersonal relations
- relations with supervisors, subordinates and colleagues
- quality of social life at work
4 Salary
- total compensation package, such as wages, salary, pension,
company car and other financially related benefits
5 Status
- a person’s position or rank in relation to others,
symbolised by title, size of office or other tangible
elements
6 Job security
- freedom from insecurity, such as loss of position or loss of
employment altogether
7 Personal life
- the effect of a person’s work on family life, eg stress,
unsocial hours or moving house
8 Working conditions
- the physical conditions in which you work
- the amount of work
- facilities available
- environmental aspects eg ventilation, light, space, tools,
noise