3
Harvard Business Review
March 2022Contents
“A company that’s committed to solving its problems uses metrics.”
HBR, DATA-DRIVEN DIVERSITY
March 2022
06
Spotlight
ETM Inside:
Cracking the Code
on Employee Trust
12
Employee
Experience:
Who We Are
Here’s a hint: we’re not just
employee engagement.
14
Employee
Experience:
Where We’re Going
Beat competitors to market
with data, quant and creative
offerings that pre-sage client
needs.
16
Employee
Experience:
Why It Matters
Why employees have more
material impact on business
than ever before.
18
We Did This:
Cases to
Remember
Addressing labor union
2.0 challenges. Treating
employees like customers.
Using consumer-grade
approaches to attract talent.