The first-class experience with Lufthansa begins as soon as you arrive at
the airport, where a personal assistant can be waiting to greet you. After
spending time in the exclusive first-class lounge, passengers can also be
chauffeur driven directly to their aircraft.
A first-class airline concept with separate cabins was deliberately rejected
because at numerous customer events, and during in-flight tests and
surveys, Lufthansa passengers expressed a clear preference for an open-
plan design. However, a flexible privacy screen allows first-class guests to
determine the degree of individual privacy they desire.
In order to adapt the first-class concept to the actual needs of passengers,
Lufthansa customers were substantially involved in its development. From
the outset, their experiences and wishes were integrated into the design.
A quiet atmosphere was reported as one of the most important needs of
first-class customers. Sound-absorbing curtains partition off the rest of
the cabin, while special sound-insulating material in the aircraft’s outer skin
and sound-absorbing carpeting block footstep noise and ensure Lufthansa
has the world’s quietest first-class cabin.
Measuring 6’9” feet in length and 2’7” feet in width, the comfortable bed
offers plenty of room, enabling passengers to enjoy deep, relaxing sleep.
The air humidification system—the first of its kind to be installed on a
commercial aircraft—and the lighting concept—which adjusts according to
the time of day—also contribute towards passengers’ well-being on board.
On Lufthansa’s A380, first-class passengers have an extraordinary amount
of space. In the cabin, overhead bins are omitted in order to provide more
headroom. Instead, each passenger has an individual closet, which is
lockable, in addition to the generous storage facilities around the seat.
Lufthansa’s first class is noted for exclusive service, and not just in the
aircraft cabin. In this luxurious traveling class, distinguished with five
Skytrax Stars among other kudos, passengers enjoy personal service,
exclusivity, and privacy which concludes with a first-hand examination by
an anonymous inspector.
On the ground, the first-class terminal in Frankfurt scored five-star ratings
across many of the assessment categories. The dedicated terminal won
acclaim for its exclusive service from personal assistants for first-class
passengers to greetings upon arrival at the airport through to check-in
for their flight. The terminal’s comfortable armchairs, sofas, and other
amenities, including quiet rooms with daybeds, also received praise. A
separate cigar lounge, spacious bathrooms offering high-quality toiletries,
and an extensive choice of hot or cold meals, cocktails, and fine wines
contributed to the Skytrax top-tier ranking.6 | LUFTHANSA
LIFESTYLE
86 | VENTURE Lifestyle | June 2018