USING EMOTIONAL INTELLIGENCE / 19
Using emotional intelligence
Using EI at work
To be a successful manager in today’s
business world, a high EQ may be
more important than sheer intellectual
or technical ability. A manager who
leads a project team of diverse people
will need to understand and interact
successfully with others. Applying
emotional intelligence at work means
you are open to the ideas of others and
can build and mend relationships with
others. You are aware of your feelings
and act accordingly, articulating ideas
so that others can understand them,
developing rapport, building trust, and
working toward consensus. Managers
who are attuned to their own feelings
and the feelings of others use this
understanding to enhance personal,
team, and organizational performance.
CHECKLIST...
Applying emotional intelligence YES NO
1 Am I aware of my feelings and do I act accordingly? .....................
2 Can I share my feelings in a straightforward,
composed manner? ..........................................................................
3 Do I treat others with compassion, sensitivity, and kindness? .....
4 Am I open to the opinions and ideas of others? ..............................
5 Can I decisively confront problem people? ....................................
6 Do I maintain a balance between my personal
life and work? ...................................................................................
US_018-019_Using_Emotional_Intelligence.indd 19 30/05/16 3:00 pm
