Spotlight - 11.2019

(Nancy Kaufman) #1

TELEPHONING


charger [(tSA:dZE] , Batterieladegerät


handset [(hÄndset] , Mobilteil


headset jack [(hedset] , Kopfhörerbuchse


keypad [(ki:pÄd] , Tastatur


receiver [ri(si:vE] , Hörer


rechargeable battery , Akku
[ri:)tSA:dZEb&l (bÄtri]


speaker [(spi:kE] , Lautsprecher
speakerphone , Freisprechtelefon
[(spi:kEfEUn]


(speed dial) key [ki:] , Kurzwahltaste


telephone line , Telefonleitung
[(telIfEUn laIn]


voicemail [vOIsmeI&l] , Anrufbeantworter


MOBILE PHONES
(N. Am. CELL PHONES)


break up [breIk (Vp] , eine schlechte
Verbindung haben


broadband [(brO:dbÄnd] , Breitband


carrier [(kÄriE] , Betreiber


charge sth. [tSA:dZ] , laden; berechnen


connection [kE(nekS&n] , Verbindung


contract [(kQntrÄkt] , Vertrag


device [di(vaIs] , Gerät


enter PIN [(entE pIn] , PIN eingeben


factory settings [(fÄktri] , Werkseinstellungen


flat rate [(flÄt reIt] , Flatrate, Pauschale


lock/unlock [lQk/(VnlQk] , sperren/entsperren


model [(mQd&l] , Modell


network [(netw§:k] , Netzwerk


on silent [(saIlEnt] , im Stumm-Modus


password [(pA:sw§:d] , Passwort


pre-paid [)pri:(peId] , vorausbezahlt


provider [prE(vaIdE] , Anbieter


put on silent [(saIlEnt] , stumm schalten


reception/signal , Empfang
[ri(sepSEn/(sIgn&l]


ringtone [(rINtEUn] , Klingelton


screen [skri:n] , Bildschirm
send a text [)send E (tekst] , eine SMS schicken


storage [(stO:rIdZ] , Speicherung


switch sth. on/off [swItS] , etw. ein-/ausschalten


tariff [(tÄrIf] , Tarif


text [tekst] , SMS


text sb. [tekst] , eine SMS schreiben


turn sth. on/off [t§:n] , etw. an-/abschalten


vibrate [vaI(breIt] , vibrieren


volume [(vQlju:m] , Lautstärke


GOOD TIME?
Is this a good time to call? Should I
call back another time?
No, no, it’s fine. What can I do for you?

TRYING TO CONNECT
I’ll just put you through. One moment,
please. ... I’m afraid the line’s
engaged. Would you like to try again
later?
Actually, could you ask him to call me
back (when he gets a chance)?
Of course. Let me just take your name.
It’s Chris Walker. He has my number.

WRONG NUMBER
Hello?
Hi, Jamie, it’s Liane.
Liane? I think you’ ve got the
wrong number.
Oh, sorry.
No problem. Bye.

ENDING THE CALL
That’s great, Andy. Thanks a lot for
your help.
No problem. See you next week.
Looking forward to it. Bye.

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Useful phrases
Answering the phone:


  • Good morning/afternoon. Smiths Ltd.

  • Claire speaking. How can I help?

  • One moment, please. I’ll just put you
    through.


Making a call:


  • Hi, Claire, this is Joe. How are you?

  • My name’s Claire Henderson. Could I
    speak to Joe, please?

  • Could you put me through to Joe, please?


Saying why you are calling:


  • I’m calling about...

  • I’m just calling to let you know that...

  • I’d like to talk to Andy, please.


Taking a message:


  • Could I take a message?

  • How do you spell that?

  • Can I take your number, please?

  • I’ll make sure he gets the message.


Leaving a message:


  • Could I leave a message for David
    McPhee, please?

  • Could you tell him that Paul called?

  • Hello, this is Claire. I’m calling about our
    meeting on Thursday. Did we say 10 a.m.
    or 11 a.m.? Can you call me back when
    you get this message? Thanks. Bye.


Other useful phrases:


  • Sorry, I didn’t catch that. Could you
    repeat what you said, please?

  • I’m afraid I can’t hear you. Could you
    speak up, please?

  • Could you speak a little more slowly?

  • You’ve got the wrong number, I’m afraid.

  • Sorry, I must have the wrong number.


Voicemail greetings:


  • I’m sorry, I’m not available at the mo-
    ment. Please leave a message and I’ll call
    you back as soon as possible.


Illustrationen: Elisa Lara/iStock.com; OnYxprj/Shutterstock.com
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