EXECUTIVE PROFILEour corporate clients.” This will allow
customers to access their own
information in the speedy and efficient
way that is increasingly demanded by
today’s consumer.
One notable innovation from the
bank is the creation of humanoid
robots, Jassim and Noor. “Our
humanoid robots are implemented in
our sales strategy. As these human-
oids can move on their own, we
present them at customer-based
events,” explains Benderlioglu. When
asked of the challenges presented
when creating the humanoids,
Benderlioglu says that the largest
challenge was managing expecta-
tions. Benderlioglu is referring to the
wide variety of associations that can
be had with a robot, from basic
automation to the most creative
science-fiction inventions. “We have
to ensure that the robot is always
presented in the context of banking,”
he elaborates. “This is a customer
service designed for the banking
population.” It is for this reason that
the humanoids act as ‘ambassadors’
of the bank, and not a direct sales
point. Despite this, they have theSaltuk Benderlioglu
Saltuk Benderlioglu is the Head of Information and
Communication Technology at Al Khalij Commercial
Bank. Mr. Benderlioglu has 20 years of experience
in Banking Industry specialising in technology
transformation projects. He joined Al Khalij
Commercial Bank during the greenfield establishment
of the bank in 2007 and implemented a number
of technology initiatives since then. He received
his Bachelor’s degree from the University
of Ankara and earned his MBA from the Kelley
School of Business at Indiana University.127http://www.gigabitmagazine.com