working aggressively to build a
strong channel network as well as
R&D capabilities. There is a
significant gap between the demand
for RPA experts and the supply.
Companies are trying out different
strategies to narrow it. In the case of
UiPath, right now, the company has
60 people in product development
team at the Indian R&D centre, and
aims to increase this number by at
least four times in the next two-three
years. “We are constantly working
towards the development of the RPA
ecosystem by educating and
upskilling the talent pool and creating
awareness around RPA. We would be
setting up an automation factory for
global delivery and an Automation
Immersion Lab to showcase the latest
advances in our product capabilities,”
says Subramanian. The company has
numerous tie-ups with educational
institutions to incorporate RPA in the
curriculum. Its channel partners
provide in-house training to
customers to give them a better
understanding of the technology.
Automation Anywhere prefers the
channel to work with partners and
deliver Digital Workforce Platform as
a complete solution. It has partners
across categories including all the big
five professional services firms, all the
top five IT services and consulting
firms and hundreds of value-added
resellers through its distribution
partner, Tech Data.
“We also offer our solution online to
customers through our bot-store,
where our customers can download
pre-configured bots by role and
function. Most of these bots in the
bot-store are developed by our
partners. We are looking to sign more
partners across industries and
regions as we scale our business in
India. We plan to hire over 300 new
engineering and operations experts
in India this year, to support the
growing demand. We are also
opening offices in Delhi, Pune and
Hyderabad. We have three
engineering centres in India (two in
Bengaluru and one in Baroda). The
Baroda centre is also the customer
success centre where we work
closely with the clients to better
understand their needs,” Sheth adds.
Similarly for Pegasystems, India
forms a critical arm of growth
strategy, as most of its globally-recognised products are built from
here. “We work on niche solutions
from our India centres, to serve
industries growing in complexity and
increasing customer expectations. We
leverage the latest technologies like
NLP, predictive analytics and robotics
through our 1600 strong developer
workforce in India,” states Reddy of
Pegasystems.
RPA is emerging as the most
affordable and flexible option for
organisations to position themselves
for long-term success. As RPA
continues to bloom, India is in a
fantastic position to emerge a front-
runner in the establishment of the
industry and benefit greatly from
this opportunity.10 I COMPUTER RESELLER NEWSI JULY, 2019I crn.in
Cover Story
E
very single customer is thinking about digital transformation. They all
talk about how they want to be on their journey to adopting automation
and RPA by 2020-21. Most of them have already taken some baby steps,
implementing at least one form of automation, exploiting one product of
RPA and so on. They are now looking at expanding beyond the one or two
processes they might have used as proof of concept, to take it to multiple
processes, multiple bots and across functional lines of business as well.
Here are some of examples:◗Bancolombia: With bots from Automation Anywhere, Bancolombia was
able to sift through structured, semi-structured, and unstructured customer
data to transform their BPM. Bots automated hundreds of processes and
greatly increasing back office efficiency, saving Bancolombia a significant
amount of time servicing customers. This led to an increase in CSAT
numbers and created additional revenue streams.
Thomas Cook Group saw a need for consolidation and standardisation of
processes to make sure multiple stakeholders receive a (best in class)
experience. Thus, arrived the need for standardising and consolidating the
HR and finance throughout the group level. There was a need for an
operational back end that responds much faster, efficiently and accurately.
Thomas Cook then decided to explore the benefits of RPA. They started by
doing a POC and then extended it to more processes in the finance
department. In the travel business, customers expect a quick response
which now RPA is helping them to achieve.◗The Government of Andhra Pradesh (GoAP): GoAP select edthe Pega
Government Platform as the technology backbone for e-Pragati – a new
centralised government portal that aims to integrate all departments,
streamline services and drive higher citizen satisfaction. As one of the
world’s largest and most complex government digital transformation
projects, the initiative helps connect the state’s beneficiaries to 33
departments, 315 agencies, and 745 citizen services.CASE STUDIES
AS RPA CONTINUES TO
BLOOM, INDIA IS IN A
FANTASTIC POSITION TO
EMERGE A FRONT-RUNNER IN
THE ESTABLISHMENT OF THE
INDUSTRY AND BENEFIT
GREATLY FROM THIS
OPPORTUNITY