Timeline,” CNNMoney, October 11, 2016, https://money.cnn.com/video/
technology/2016/10/11/samsung-galaxy-note-7-timeline.cnnmoney/
index.html.
“As this is going to another company”: Nilay Patel, “Samsung Is Sending
Incomprehensible Emails to Note 7 Owners Looking for a Refund,” The
Verge, October 10, 2016, https://www.theverge.com/2016/10/10/13227058/
samsung-galaxy-note-7-refund-support-email-incomprehensible.
“Does anyone here have”: The Late Show with Stephen Colbert, “Donald Trump Asks
the Terminally Ill for a Huge Favor,” posted by YouTube user The Late Show
with Stephen Colbert on October 7, 2016, https://www.youtube.com/watch?
time_continue=396&v=f_Flwq_zUVY.
“Hey @sprint, what if”: Sapna Maheshwari, “Samsung’s Response to Galaxy Note 7
Crisis Draws Criticism,” The New York Times, October 11, 2016,
https://www.nytimes.com/2016/10/12/business/media/samsungs-passive-
response-to-note-7s-overheating-problem-draws-criticism.html.
“I’m sitting in front of”: Hacker News (web discussion forum), “Samsung Blocks
Exploding Note 7 Parody Videos,” October 21, 2016. The user “netsharc”
posted the message on October 21, 2016. More sarcastic comments can be
found on social media posts on Samsung’s official Facebook and Twitter
pages, as well as Samsung product reviews on Best Buy’s website, from
September 2016 to December 2017.
Airlines around the world: Steve Dent, “Australian Airlines Ban Use of Samsung’s
Galaxy Note 7,” Engadget, September 8, 2016, https://www.engadget.com/
2016/09/08/australian-airlines-ban-use-of-samsungs-galaxy-note-7/.
Pranksters posted YouTube videos: Kyle Orland, “Samsung Doesn’t Want You to
See Video of This GTA V Exploding Phone Mod,” Ars Technica, October 20,
2016, https://arstechnica.com/gaming/2016/10/samsung-doesnt-want-you-to-
see-video-of-this-gta-v-exploding-phone-mod/.
“It appears Samsung took the easy path”: Daniel Nazar, “Samsung Sets Its
Reputation on Fire with Bogus DMCA Takedown Notices,” Electronic
Frontier Foundation, October 26, 2016, https://www.eff.org/deeplinks/2016/
10/samsung-sets-its-reputation-fire-bogus-dmca-takedown-notices.
“We really don’t care”: Student at Yonsei University, interview by the author,
November 28, 2009.
“Everyone on this street corner”: Former Samsung vice president, interview by the
author, June 24, 2015.
“Samsung won’t tell us anything”: Former correspondent in Korea, discussion with
the author, September 8, 2016.
“didn’t want anyone touching anything”: Samsung senior marketing consultant,
interview by the author, February 9, 2017.
“These one-sided, sensational views”: David Steel, email message to a reporter in