Real Communication An Introduction

Index I-13

touch

communication by, 111–113

culture and, 114

Toy Story (film), 538

Trader Joe’s, 310–313

transactional process, communication as,

11–12, 21

transformative explanations, 447

transformative leaders, 281

transitions, between points, 373–374

transparencies, as presentation aids, 424–425

Trethewey, Angela, 308

trial attorney profile, 508

trolling, 225

trolls, 259–260

True Blood (TV series), 483

trustworthiness, ethical communication and,

363

Truth, Sojourner, 377–379

Tuckman’s group development model,

248–249

Tufte, Edward, 386

tunnel sequence, 510

Turay, Lisa M., 52

Turk, Vicky, 8

turning points, 202

TutorVista, 323

Twain, Mark, 81

Tweeters, 475

Twelve Angry Men (film), 540

24 (TV series), 536

Twilight (TV series), 195, 483

Twitter, 55–56, 124, 548

“Twitter Revolutions,” 246

Two and a Half Men (TV series), 11, 12

typecasting, 60–61

Tyson, Neil deGrasse, 433, 434, 461

unbalanced costs and rewards, conflict and, 218

uncertain communication climates, conflict

and, 221

uncertainty avoidance, 129–130

uncertainty events, in declining stage of a

relationship, 205

uncertainty reduction theory, 195

Undercover Boss (TV series), 158

understanding, 153–154

understatement, 132, 134, 172

undue influence, 39

unethical leadership, 282–283

unintentional communication, 11

unmet expectations, in declining stage of a

relationship, 205–206

unproductive conflict, 214–215

Up (film), 93, 117–118

user-generated content, 548

uses and gratifications perspective, 542–543

value

communicative, 12

of emotional expression, 132, 134

propositions of, 469

values, cultural, assessment of, 133

Valvano, Jim, 339–340

Vampire Weekend, 245

verbal aggressiveness, 230

verbal messages

contradiction by nonverbal communica-

tion, 97–98

reinforcement by nonverbal behavior, 97

substitution of nonverbal communication

for, 97

Veronica Mars (film), 547

vice president of client services for financial

services industry profile, 452

vics, 262

videographer profile, 551

Vihjalmsson, Hannes, 116

virtual meetings, 297

virtual reality therapy (VRT), for public

speaking anxiety, 408

visionary leaders, 281

visual aids, for speeches, 386

visualization, in motivated sequence pattern,

488

visualizing success, for public speaking

anxiety, 407

vivid language, for speeches, 377

vocalizations, 107

voice, nonverbal communication by, 105, 107

Volkow, Nora, 165

volume, of voice, 105

Wales, Jim, 225

The Walking Dead (TV series), 220, 221

Walk the Line (film), 13

Wallace, John, 81

WALL-E (film), 93, 117

Warhol, Andy, 548

War on Terror, 367

Washington, Denzel, 60

Way, Niobe, 189

weight, worldviews about, 123–124

Western Digital, Electronics Industry

Citizenship Coalition (EICC), 324

Western Electric, 308

What Not to Wear (TV show), 107

wheel networks, 257–258

whiteboards, as presentation aids, 425

Wilder, Gene, 306

Williams, Brian, 409

Williams, Joan C., 276

Williams, Robin, 60

Winfrey, Oprah, 184

Winston, Chriss, 367, 399

withholding, language and, 70

Wizards of Waverly Place (TV show), 102

woman religious profile, 52

women’s wellness counselor profile, 52

Wood, Jacob, 243

word choice, in persuasive speaking, 481

words. See also language

connotative meanings of, 72, 444

denotative meanings of, 72

working outlines, 391, 393–397, 407

work-life balance, 324–326

self-assessment of, 327

workplace

civil language in, 79

conflict in, 319–320

intimacy in, 317, 318

surveillance in, 323

World of Warcraft (online game), 187

worldview, 122–124. See also culture

The X-Files (TV series), 536

Yahoo, 321

yielding, 228–229

Ylvis, 548

YouTube, 548

Zakaria, Fareed, 359

Zappos.com, 305, 306, 321, 329–330

Zuckerberg, Mark, 75

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