Tech Advisor - UK (2020-07)

JULY 2020 • TECH ADVISOR 71

secondmachine,youcan’tblametheISP.Ifthesecond
computeralsohasa slowInternetconnection,run
anotherbandwidthtestaftereachofthesesuggestions:
TryusingadifferentEthernetcabletoconnectyourPC
toyourrouter.Tryswappingoutthecablethatconnects
yourroutertoyourInternetgateway(yourDSL,fibre
orcablemodem).Troubleshootyourrouter:turnitoff
orunplugit fora minuteortwoandthenturnit back
on.Youshouldalwaysberunningthelatestfirmware
on yourrouter,sothisis a goodtimetoupdateit if you
haven’tlately.Ifyou’restillnotseeinganimprovement,
trypower-cyclingyourDSL,cableorfibremodem.
If you’ve jumped through all of those hoops, and
you’restillhaveperformanceissues, it’s time to call
yourISP’stech-supportline.