72 Huawei Investment & Holding Co., Ltd.
● Improved our mid-end capabilities for sales,
marketing, and services.These efforts have not just provided a series of
digital tools for partners and employees, but also
improved partners’ capabilities to independently
make transactions. With these tools, it is simpler
and more efficient for partners to do business with
Huawei, driving the growth of our global enterprise
business.■ Transformation in the Consumer Business
In this area, we stay consumer-centric and
experience-driven, and are committed to building
a secure, compliant, and efficient digital operation
command system. Centering on four major
business streams and the architecture of our core
business capabilities, we established product teams
comprising both business and IT professionals
and implemented a strategy for cloud-based and
service-oriented mid-end service management, as
well as investing ongoing efforts into delivering
better value streams and IT products. Specifically,
we:● Concentrated efforts to optimize and digitize
business processes of the planning system
from end to end, and constructed the
delivery fulfillment center and supply center,
guaranteeing the balance of global supply and
demand, and supply continuity.● Launched an integrated, official website to
support the company in winning over markets
outside of China, leveraged e-transactions on
Pmall to help the China Region engage directly
with lower level distributors, and rolled out a
one-stop work station that integrated a service
hotline and store repair center, as well as a
retail store transaction platform.● Continued promoting the digitization of
product development and transformation
driven by user experience, and built an
ecosystem management system to support the
full-scenario business strategy.● Built the business architecture and process
system, and launched the product finance
management system, enabling estimation
across all domains as well as rolling forecasts
on a monthly basis.■ Transformation of the Integrated Supply Chain
In this area, we:● Continued efforts to build a digital and
proactive supply chain. The ISC+ transformation
program we implemented over the past years
has honed our service-oriented and digitization
skills. On this basis, we have sharpened our
expertise in adaptive planning, differentiated
and simplified order fulfillment, and automated
logistics, while guaranteeing supply and
business continuity.● Achieved initial success with our construction
of the Agile Bee automated logistics center
and Lingkun intelligent operation center, which
supported the digital transformation of business
operations for our supply chain.● Ensured that our digitization of the supply
chain, transaction flows, and products could
help deliver a B2C-like experience to our B2B
customers.■ HIS Digital Platform
As a unified digital platform that supports the
company’s digital transformation, Huawei IT
Services (HIS) provides a wide array of platform
and infrastructure services for internal applications.
HIS also serves as tenant of HUAWEI CLOUD,
delivering equidistant experiences for all global
services.Specifically, we:● Built a data lake, which preliminarily addressed
the problem of data silos.● Helped field offices independently analyze data
through data services in forms such as flat-wide
tables, models, and cards, which was a huge
step forward compared with the offline data
analytics approach we previously adopted.● Continuously enriched the service portfolio
and released the HIS service framework.
This framework provides tailored services for
R&D, Business Enablement Team (BET), and
employees from different business departments.