76 5.3 Listening to speeches
listening to evaluate, and listening to gain information. Being conscious of your
listening goal can help you listen more effectively. For example, if your listening
goal is simply to enjoy what you hear, you need not listen at the same intensity
as when you are trying to remember what you are hearing.
LiStEning For PLEASUrE You listen to some things just for the fun of it.
You might watch TV, listen to music, go to a movie, or chat with a friend. You
won’t be tested on Friends reruns. Nor will you be asked to remember every
joke in the late-night host’s monologue. So when listening for pleasure, just
enjoy what you hear. You can, however, observe how effective speakers and
entertainers gain and maintain your attention and keep you interested in their
messages.
LiStEning to EmPAthiZE To have empathy means to feel what the speaker
is feeling. Usually, empathic listening occurs in one-on-one listening situations
with a good friend. Sometimes, in your job, you might need to listen empathi-
cally to a client, customer, or coworker. Listening to empathize requires these
essential steps:- Stop. Stop what you are doing, and give your complete attention to the
speaker. - Look. Make eye contact, and pay attention to nonverbal cues that reveal
emotions.
writing
11%reading
17%speaking
17%listening
55%Figure 5.1 ou listen a lot. A typical Y
student spends about 11% of his or
her communication time writing, 17%
reading, 17% speaking, and at least 55%
listening.^13
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