Na m e : ___ Date: _
Directions: Wendy is manager of customer service at ABC Products. She received the following
letters from customers. Read the letters and answer the questions. All letters must
receive an immediate reply. Write a response to each customer on the
back of this page.- Which customer is most pleased with their product? List words that indicate this.
- Which product doesn’t appear to be functioning properly? Why? _____
- How many claps would Mr. Fine have to make to call his Turf Accountant? ____
- What do you know about cactus plants that might help Sandy Shore? ____
- Which product would you like to own? Why? __
Dear ABC People:
Your Water-Detection Wand is a farce and not worth the
wire hanger it’s made out of, let alone the $99.97 I paid!
You promised I would be able to find water. Well, I
haven’t found so much as a puddle! The blasted thing
keeps leading me to cactus! I already have a yard full of
cactus! It gets pretty hot and dry out where I live in the
Arizona desert and I need a waterfinder that actually
works. I want my money back! I also want
compensation for all the time I spent using your
worthless device. Sincerely,
Dear Customer Service at ABC: Sandy Shore
I need some assistance with a gift I recently received.
My grandson bought me a Clap-O-Phone for my 87th
birthday. According to the directions, if I want to make
a phone call, all I need do is clap out the numbers I
desire dialed. That isn’t as simple as it may sound,
especially when the number I most frequently dial is
that of my Turf Accountant at: 989-9998. It takes me
exactly 17 minutes to make that many claps, more if I
forget my place. I was wondering if you have a speed-
dial attachment I can purchase. My hands are aching.Thank you,
Dick T. FineDear Sir or Madam:
I recently purchased your Wizzo-Matic
Kitchen Wisk and I am thoroughly satisfied!
I have never been able to make egg-whites peak
so high before. My lemon chiffon pies are a
sensation, thanks to your fabulous product.Sincerely,
Abe Buffet