114 Bibliography
Goulding, Mary. “Real Librarians Don’t Play Jeopardy.” Illinois Libraries 77, no. 2 (1991):
140–46. Looks at a reference training method that emphasizes starting from the
question rather than the answer or a reference source.
Grathwohl, Casper. “Wikipedia Comes of Age.” Chronicle Review, January 7, 2011. http://
chronicle.com/article/Wikipedia-Comes-of -Age/125899/. Considers the role of
Wikipedia “as an ideal bridge between the validated and unvalidated Web.”
Green, Samuel S. “Personal Relations between Librarians and Readers.” Library Journal 1,
nos. 2–3 (November 30, 1876): 74–81. A classic piece of library literature by one of
the founding fathers of the American public library movement.
Houghton, Sarah. “Instant Messaging: Quick and Dirty Reference for Teens and Others.”
Public Libraries 44, no. 4 (2005): 192–93. An account of how the Marin County (CA)
Free Library instituted instant messaging reference.
“Information Services Policy Manual: An Outline.” Reference Quarterly 34, no. 2 (1994):
165–72. Provides a framework on which to build an information services policy
manual.
“Invitation to Business Men.” Library Journal 61, no. 21 (December 1, 1936): 911. The
Pottsville Public Library advertises its telephone reference service to a particular
clientele.
Janes, Joseph. Introduction to Reference Work in the Digital Age. New York: Neal-Schuman,- A thoughtful look at the digital reference revolution by one of its leaders.
Jennerich, Elaine Z., and Edward T. Jennerich. The Reference Interview as a Creative Art.
2nd ed. Westport, CT: Libraries Unlimited, 1997. The reference interview as a
“performance” requiring a particular set of skills.
Katz, Bill, ed. Reference and Online Services Handbook: Guidelines, Policies, and Procedures for
Libraries. Vol. 2. New York: Neal-Schuman, 1986. Includes articles about the issues
encountered in developing policy statements and reprints a number of reference
collection and online policies in full.
Katz, Bill, and Anne Clifford, eds. Reference and Online Services Handbook: Guidelines, Policies,
and Procedures for Libraries. Vol. 1. New York: Neal-Schuman, 1982. Discusses in
detail the components of reference policies and procedures for academic and public
libraries.
Katz, William A. Introduction to Reference Work: Basic Information Services. Vol. 1. 8th ed. New
York: McGraw-Hill, 2002. The first volume of an often used and now somewhat dated
textbook by the late reference expert.
———. Introduction to Reference Work: Reference Services and Reference Processes. Vol. 2. 8th
ed. New York: McGraw-Hill, 2002. The second volume discusses reference services
and techniques and includes an updated chapter on the Internet at www .mhhe.com/
socscience/katz/.
Kern, M. Kathleen. Virtual Reference Best Practices: Tailoring Services to Your Library. Chicago:
American Library Association, 2009. A concise handbook that outlines issues for
consideration and provides sample plans and policies and much more.
http://www.ebook3000.com