Cisco Webex Calling delivers all the features of a
traditional PBX through a monthly subscription service.
Important qualities include the following:
An advanced set of enterprise-grade PBX features
A rich user experience that includes the CiscoWebex Calling app, for
mobile and desktop users, integrated with the Cisco Webex Teams
collaboration app
Support for an integrated user experience with Cisco Webex Meetings
and Webex Devices, including Cisco IP Phones 6800, 7800, and 8800
Series desk phones and analog ATAs
Delivery from a set of regionally distributed, geo-redundant data
centers around the globe
Service that is available across a growing list of countries in every
region
Protection of existing investment in any on-premises Cisco Unified
Communications Manager (Unified CM) licenses, through Cisco
Collaboration Flex Plan
A smooth migration to the cloud at your pace, through support of cloud
and mixed cloud and on-premises deploymentsCisco Unified Communications Manager (Unified CM)
Cisco Unified CM, often informally referred to as Call
Manager, is the core of Cisco’s collaboration portfolio. It
delivers people-centric user and administrative
experiences and supports a full range of collaboration
services, including video, voice, instant messaging and
presence, messaging, and mobility on Cisco as well as
third-party devices. Unified CM is the industry leader in
enterprise call and session management platforms, with
more than 300,000 customers worldwide and more than
120 million Cisco IP phones and soft clients deployed.
Unified Contact Center
The Cisco Unified Contact Center (Unified CC), also
called Finesse, is a next-generation desktop that is
designed to provide the optimal user experience for
agents. It is 100% browser based, so agent client
machines do not need any Unified CC–specific
applications. Cisco Finesse is a next-generation agent
and supervisor desktop designed to provide a