collaborative experience for the various communities
that interact with a customer service organization. It also
helps improve the customer experience and offers a user-
centric design to enhance customer care representative
satisfaction.
Cisco Finesse provides the following:
An agent and supervisor desktop that integrates traditional contact
center functions into a thin-client desktop.
A 100% browser-based desktop implemented through a Web 2.0
interface; no client-side installations are required.
A single customizable interface that gives customer care providers
quick and easy access to multiple assets and information sources.
Open Web 2.0 APIs that simplify the development and integration of
value-added applications and minimize the need for detailed desktop
development expertise.Cisco Webex
Cisco Webex is a conferencing solution that allows
people to collaborate more effectively with each other
anytime, anywhere, and from any device. Webex online
meetings are truly engaging with high-definition video.
Webex makes online meetings easy and productive with
features such as document, application, and desktop
sharing; integrated audio/video; active speaker
detection; recording; and machine learning features.
Cisco Collaboration Endpoints
To support and empower the modern workforce, Cisco
has a “no-compromise” collaboration solution for every
room, on every desk, in every pocket, and into every
application. Its portfolio of collaboration devices
includes everything from voice to collaboration room
devices for small businesses to very large enterprises.
The majority of the portfolio has been redesigned to
make collaboration more affordable, accessible, and easy
to use. Many Cisco collaboration endpoints have received
the Red Dot Award for excellence in design.