DevNet Associate DEVASC 200-901 Official Certification Guide by Adrian Iliesiu (z-lib.org)

Dialog APIs

The Dialog object represents a dialog (voice or non-
voice) between two or more users. There are many
flavors of dialog APIs. Table 10-12 shows the Finesse
dialog API, which lets two users make a call with each
other.

Table 10-12 Sample of Finesse Dialog APIs

MethodAPIDescription

P

O

S

T

http://<FQDN>/finesse/api/U

ser/<id>/Dialogs

with XML Body:

<Dialog>

<requestedAction>MAKE_C

ALL</requestedAction>

<fromAddress>6001</fromA

ddress>

<toAddress>6002</toAddres

s>

</Dialog>

Allow a user to make

a call

P

U

T

http://<FQDN>/finesse/api/D

ialog/<dialogId>

with XML body:

<Dialog>

<requestedAction>START_R

ECORDING</requestedAction

>

<targetMediaAddress>6001<

/targetMediaAddress>

</Dialog>

Allow a user to start

recording an active

call