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127.Answer: A.
PMBOK® Guide, Introduction, page 271
Project Quality Management
ProjectQualityManagementincludestheprocessesforincorporatingtheorganization'squalitypolicy
regardingplanning,managing,andcontrollingprojectandproductqualityrequirementsin orderto
meet stakeholders' objectives. Project Quality Management also supports continuous process
improvementactivitiesasundertakenonbehalfoftheperformingorganization.
128.Answer:A.
PMBOK®Guide,page 274
Project Quality Management
Qualityandgradearenotthesameconcepts.Qualityasadeliveredperformanceorresultis''the
degreetowhichasetofinherentcharacteristicsfulfillrequirements''(ISO 9000 [ 18 ]).Gradeasa
designintentisacategoryassignedtodeliverableshavingthesamefunctionalusebut different
technicalcharacteristics.Theprojectmanagerandtheprojectmanagementteamareresponsiblefor
managingthetrade-offsassociatedwithdeliveringtherequiredlevelsofbothqualityandgrade.
Whileaqualitylevelthatfailstomeetquality,requirementsisalwaysaproblem,alow-grade product
maynotbeaproblem.Forexample:
Itmaynotbeaproblemifasuitablelow-gradeproduct(onewithalimitednumberoffeatures)isof
highquality(noobviousdefects).Inthisexample,theproductwouldbeappropriateforitsgeneral
purposeofuse;or
Itmaybeaproblemifahigh-gradeproduct(onewithnumerousfeatures)isoflowquality(many
defects).Inessence,ahigh-gradefeaturesetwouldproveineffectiveand/orinefficientduetolow
quality.
129 .Answer: A.
PMBOK® Guide, Section 8. 3 , page 298
Control Quality
Theprocessofmonitoringandrecordingtheresultsofexecutingthequalitymanagementactivities
toassessperformanceandensuretheprojectoutputsarecomplete,correct,andmeetcustomer
expectations.
- Answer: D.
PMBOK® Guide, Section 8. 1. 2. 3 , page 282
DataAnalysis
Dataanalysistechniquesthatcanbeusedforthisprocessinclude,butarenotlimitedto:
Cost-benefitanalysis.Acost-benefitanalysisisafinancialanalysistoolusedtoestimatethestrengths
and weaknessesofalternatives inorder to determine thebestalternative interms ofbenefits
provided.Acost-benefitanalysiswill helptheproject managerdetermineif theplanned quality
activitiesarecosteffective.Theprimarybenefitsofmeetingqualityrequirementsincludeless rework,
higherproductivity,lowercosts,increasedstakeholdersatisfaction,andincreased