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140.Answer:D.
PMBOK® Guide, page 281 , Section8.1.2.2
DataGathering
Data gathering techniques that can be used for this process include, but are not limitedto:
Benchmarking.Benchmarkinginvolvescomparingactualorplannedprojectpracticesortheproject’s
qualitystandards to those of comparableproject to identify bestpractices, generate ideasfor
improvement, and provide abasisformeasuringperformance, benchmarkedprojects may exist
withintheperformingorganizationoroutsideofit,orcanbewithinthesameapplicationareaor
otherapplicationarea.Benchmarkingallowsforanalogiesfromprojectsinadifferentapplication
areaordifferentindustriestobemade.
141.Answer:A.
PMBOK®Guide,page 275
Trends and Emerging Practices in Project QualityManagement
Continualimprovement.Theplan-do-check-act(PDCA)cycleisthebasisforqualityimprovementas
definedbyShewhartandmodifiedbyDeming.Inaddition,qualityimprovementinitiativessuchas
totalqualitymanagement(TQM),SixSigma,andLeanSixSigmamayimproveboththequalityof
projectmanagement,aswellasthequalityoftheendproduct,service,orresult.
142.Answer:A.
PMBOK® Guide, page 293 , Section8.2.2.4
DataRepresentation
Data representation techniques that can be used for this process include, but are not limitedto:
Affinitydiagrams.DescribedinSection 5. 2. 25 .Affinity diagrams canorganize potentialcausesof
defectsintogroupsshowingareasthatshouldbefocusedonthemost.
Affinitydiagrams.Affinitydiagrams allowlargenumbersofideas tobeclassified intogroupsfor
reviewandanalysis.
143.Answer:D.
PMBOK® Guide, page 276 ,Introduction
TailoringConsiderations
Eachprojectisunique;therefore,theprojectmanagerwillneedtotailorthewayProjectQuality
Managementprocessesareapplied.Considerationsfortailoringinclude,butarenotlimitedtothe
following: