http://www.alsenosy.com | http://www.professionalengineers.uso Reducedstaffturnoverrate;and
o Increased team cohesiveness, where team membersshare information and experiences
openly and help one another improve the overall project performance. As a result of
conductinganevaluationoftheteam’soverallperformance,theprojectmanagementteam
canidentifythe specifictraining,coaching,mentoring, assistance,orchanges requiredto
improve the team’sperformance.This shouldalso include identifyingthe appropriate or
requiredresourcesnecessarytoachieveandimplementtheimprovementsidentifiedinthe
assessment.- Answer:C.
PMBOK® Guide, pages 348 - 349 , Section9.5.2.1
Interpersonal and Team skills
There are five general techniques for resolving conflict, each of which has its place anduse:
o Withdraw/avoid.Retreatingfromanactualorpotentialconflictsituation;postponingtheissue to
bebetterpreparedortoberesolvedbyothers.
o Smooth/accommodate. Emphasizing areas of agreement rather than areas of difference;
concedingone’spositiontotheneedsofotherstomaintainharmonyandrelationships.
o Compromise/reconcile.Searching for solutions that bringsome degree ofsatisfaction to all
partiesinordertotemporarilyorpartiallyresolvetheconflict.Thisapproachoccasionallyresults
inalose-losesituation.
o Force/direct.Pushingone’sviewpointattheexpenseofothers;offeringonlywin-losesolutions,
usuallyenforcedthroughapowerpositiontoresolveanemergency.Thisapproachoftenresults
inawin-losesituation.
o Collaborate/problem solve. Incorporating multiple viewpoints and insights from differing
perspectives;requiresacooperativeattitudeandopendialoguethattypicallyleadsto consensus
andcommitment.Thisapproachcanresultinawin-winsituation.- Answer: A.
PMBOK® Guide, page 345 , Section9.5
ManageTeam
MangeTeamistheprocessoftrackingteammemberperformance,providingfeedback,resolving
issues,andmanagingteamchangestooptimizeprojectperformance.Thekeybenefitofthisprocess
isthatininfluencesteambehavior,managesconflict,andresolvesissues.Thisprocessisperformed
throughouttheproject.