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- Answer: C.
PMBOK® Guide, pages 370 - 371 , Section10.1.2.3
Communication Technology
The methods used to transfer information among project stakeholders may varysignificantly...
Factors that can effect the choice of communication technology include:
o Urgency of the need forinformation...
o Availability oftechnology...
o Ease ofuse...
o Projectenvironment...
o Sensitivity and confidentiality of theinformation...
169.Answer:B.
PMBOK® Guide, pages 371 - 373 , Section 10.1.2.4; and Figure 10 - 4
Communication Models
Thecommunicationmodelsusedtofacilitatecommunicationsandtheexchangeofinformationmay
vary from project to project and also within different stages of the same project. A basic
communicationmodel,showninFigure 10 - 4 ,consistsoftwoparties,definedasthesenderand
receiver.Mediumisthetechnologymediumandincludesthemodelofcommunication,whilenoise
includesanyinterferenceorbarriersthatmightcompromisethedeliveryofthemessage.
The components of the basic communications model need to be considered when project
communicationsarediscussed.Aspartofthecommunicationsprocess,thesenderisresponsiblefor
thetransmissionofthemessage,ensuringthattheinformationbeingcommunicatedisclearand
complete,andconfirmingthecommunicationiscorrectlyunderstood.
Thereceiverisresponsibleforensuringthattheinformationisreceivedinitsentirety,understood
correctly,andacknowledgedorrespondedtoappropriately.
170.Answer:C.
PMBOK® Guide, pages 371 - 373 , Section 10.1.2.4; and Figure 10 - 4
Communication Models
The components of the basic communication model need to be considered when project
communicationsarediscussed.Aspartofthecommunicationsprocess,thesenderisresponsiblefor
thetransmissionofthemessage,ensuringthattheinformationbeingcommunicationiscorrectly
understood.