http://www.alsenosy.com | http://www.professionalengineers.uso Informal. General communications activities using emails, social media, websites, and informal
ad hocdiscussions.
o Hierarchical focus. The position of the stakeholder or group with respect to the project team
will affect the format and content of the message, in the followingways:
o Upward. Senior managementstakeholders.
o Downward. The team and other who will contribute to the work of theproject.
o Horizontal. Peers of the project manager orteam.
o Official. Annual reports; reports to regulator of governmentbodies.
o Unofficial. Communications that focus on establishing and maintaining the profile and
recognitionoftheprojectandbuildingstrongrelationshipsbetweentheprojectteamandits
stakeholdersusingflexible,andofteninformal,means.
o Writtenandoral.Verbal (wordsandvoice inflections)andnonverbal (bodylanguage and
actions),socialmediaandwebsites,mediareleases.- Answer: C.
PMBOK®Guide,page 385 ,Section 10. 2. 2. 4
ProjectManagementInformationSystem (PMIS)
DescribedinSection 4. 3. 2. 2 ,projectmanagementinformationsystemscanensurethatstakeholders
caneasilyretrievetheinformationtheyneedinatimelyway.Projectinformationismanagedand
distributedusingavarietyoftools,includingthefollowing:
o Electronicprojectmanagementtools.Projectmanagementsoftware,meetingandvirtualoffice
supportsoftware,webinterfaces,specializedprojectportalsanddashboard,andcollaborative
workmanagementtools.
o Electronic communications management. Email, fax, and voicemail; audio, video, and web
conferencing;andwebsitesandwebpublishing.
o Socialmediamanagement.Websitesandwebpublishing;andblogsandapplications,whichoffer
theopportunitytoengagewithstakeholdersandformonlinecommunities.
- Answer:D.
PMBOK® Guide, pages 379 - 380 , Section 10.2, Figure 10 - 5
ManageCommunications
Techniques and considerations for effective communications management include, but are not
limited to, the following:
o Communicationstechnology
o Communication skills- Communication competence
- Feedback
- Nonverbal