Coaching Toolkit for Child Welfare

Chapter 6: Coaching Models 147

Canceling
meetings or
missing calls

 What is the cancellation policy?

 Who needs to be notified if either the coach or learner

cancels or misses a meeting? Supervisors?

Maintaining
confidentiality

 What are the terms for our coaching sessions in terms of

confidentiality?

 How will confidentiality be maintained if ethical issues

arise in coaching?

 What is the coach required to disclose to the supervisor or

management?

 If there are ethical concerns about the coach, who will

address the issue? Management? A supervisor?

 If the coach is external, how will he or she be involved in

observing the learner when working with families?

Handling
misunder-
standings or
ethical
considerations

 How will disagreements be handled if any party has

concerns? Does the learner feel that the learning

environment is open and safe, and if not, what can be

done to help the learner feel confident in the coaching

process?

 What will be the required action if there are concerns?

 What will be the proper action if the coach observes

unethical conduct by the learner? Supervisor?

Management? These should be explicitly addressed at the

beginning of the coaching relationship.

 What about systemic or procedural requirements or

barriers that increase the risk of unethical conduct by

staff? Or what if the coach observes the learner making