Crucial Conversations: Tools for Talking When Stakes Are High

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It's not how you play the game,

it's how the game plays you.

Master My Stories


How to Stay in Dialogue When


You're Angr}'t Scared, or Hurt


At this point you may be saying to yourself, "How am I supposed
to remember to do all this stuff-especially when my emotions
are raging like hot magma?"
This chapter explores how to gain control of crucial conver­
sations by learning how to take charge of your emotions. By
learning to exert influence over your own feelings, you'll place
yourself in a far better position to use all the tools we've
explored thus far.


HE MADE ME MAD!
How many times have you heard someone say: "He made me
mad!",? How many times have you said it? For instance, you're
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