Crucial Conversations: Tools for Talking When Stakes Are High

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EXPLORE OTHERS' PATHS 1 55

(You enter her room and sit on her bed.)

YOU: I'm really sorry for embarrassing you like that. That
was a bad way to handle it. [Apologize to build safety]
WENDY: It's just that you do that a lot. It's like you want to
control everything in my life.


YOU: Can we talk about that? [Ask]


WENDY: (Sounding angry) It's no big deal. You're the par­
ent, right?
YOU: From the way you say that, it sounds like it is a big
deal. [Mirror] I really would like to hear what makes you
think I'm trying to control your life. [Ask]


WENDY: What, so you can tell me more ways that I'm
screwed up? I've finally got one friend who accepts me,
and you're trying to chase him away!
YOU: So you feel like I don't approve of you, and your friend
is one person who does? [Paraphrase]


WENDY: It's not just you. All my friends have lots of boys
who like them. Doug's the first guy who's even called me.
I don't know-never mind.


YOU: I can see how you'd feel badly when others are getting
attention from boys and you aren't. I'd probably feel the
same way. [Paraphrase]
WENDY: Then how could you embarrass me like that?!
YOU: Honey, I'd like to take a stab at something here. I won­
der if part of the reason you've started dressing differently
and hanging out with different friends is because you're
not feeling cared about and valued by boys, by your par­
ents, and by others right now. Is that part of it? [Prime]
WENDY: (Sits quietly fo r a long time) Why am I so ugly? I
really work on how I look but ...

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