Crucial Conversations: Tools for Talking When Stakes Are High

Endnotes

CHAPTER 1

1. Hermann Simon, Hidden Champions: Lessons from 500 of the World's
   Best Unknown Companies (Boston: Harvard Business School Press,
   19 96), 19 5.


2. Clifford Notarius and Howard Markman, We Can Work It Out: Making
   Sense of Marital Conflict (New York: G.P. Putnam's Sons, 19 93),20-22,
   37-38.


3. Allen Beck et ai., Survey of State Prison Inmates, 1991 (Washington,
   DC: U.S. Department of Justice, 19 93),3-5,6, 11 , 13, 16.


4. Dean amish, Love and Survival: The Healing Power of Intimacy (New
   York: HarperCollins Publishers, 19 98),63.


5. amish, Love and Survival: The Healing Power of Intimacy, 54-56.

CHAPTER 2:

1. Olivia Barker, "4 Studies Aim to Reduce, Resolve Medical Mistakes,"
   USA To day, Dec. 8, 19 99.

CHAPTER 6

1. The Arbinger Institute, Leadership and Selfdeception: Getting out of the
   Box (San Francisco: Berrett-Koehler, June 2000), 72-74.

CHAPTER 12

1. Sydnor B. Penick, R. Filion, S. Ross Fox, Albert Stunkard, "Behavior
   Modification in the treatment of Obesity," Psychosomatic Medicine 33
   (1971): 49-55.


2. Elliot Aronson, The Social Animal (New York: W.H. Freeman & Co.,
   19 84),25.


3. Yuichi Shoda, Walter Mischel, and Philip K. Peake, "Predicting adoles­
   cent cognitive and self-regulatory competencies from preschool delay of
   gratification," Developmental Psychology 26 (1990): 978-86.