228 CRUCIAL CONVERSATIONS
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A PARTING THOUGHT
We'll be forever indebted to the wonderful people who allowed
us to roll up our sleeves, work side by side with them, and study
their best practices. We're particularly grateful to individuals
who allowed us to watch them as they struggled to work through
crucial conversations. It's hard enough to sort out facts, stories,
and feelings without being scrutinized under a microscope while
you're doing it.
We hope that by sharing the theories, skills, and models we've
learned from these dear friends and colleagues, we'll help you
feel more comfortable stepping up to your own crucial conver
sations. You'll be able to add to the pool of available meaning,
make better decisions, and work in a way that both gets the job
done and enhances your relationships.
So we encourage you to pick a relationship. Pick a conversa
tion. Let others know that you're trying to do better, then give
it a shot. When you blow it, admit it. Don't expect perfection;
aim for progress. And when you succeed, celebrate your suc
cess. We hope you'll take pleasure in knowing that you're
improving and so are your relationships. Finally, when the
chance arises, help others do the same. Help friends, loved
ones, and coworkers learn to master their own high-stakes dis
cussions. Help strengthen organizations, solidify families, heal
communities, and shore up nations one person-one crucial
conversation-at a ti me.