Intent, 68-70, 76-82, 108, 211
Internet for learning tools, 227-228Jerry Springer Show (television
program), 14
Johnson, Samuel, 161
Kellogg, Marjorie, 65
Kiecolt-Glaser, Janice, 15
Labeling, 53-54, 61, 108, 182-185
Learning dialogue skills, 179-192,
215-228
Lewin, Kurt, 224
Limits on control, 29-30, 42
Listening skills, 141-15 9
Markman, Howard, 12-13
Masking, 52, 61, 67, 182- 185
Maslow, Abraham, 171-17 2
Mirroring, 149-150, 155, 159, 185,
187, 190
Models of dialogue skills, 182- 185
Motives:
clever stories, 107, 108
learning dialogue skills, 220,
223-226
others', 98, 154
own, 30-37
Murray, Bill, 205
Mutual Purpose:
avoidance behavior, 202
dialogue learning tools, 187, 189
difficult personal situations, 211
harassment, 195
inventing, 85-86, 87, 92
lack of dialogue skills, 214
safety, 68-70, 76-92
Mutual Respect:
dialogue learning tools, 187
safety, 71-74, 76-92
Notarius, Clifford, 12-13
Objects, using to learn dialogue skills,
225- 226
Online fuJ' lcw'ning louis, 227-228
Opiniuns:
othCJ'H·. I) I. 141 l'llJ. I HI). 18 7. 190
silurinR. I. 21
INDEX 233Opinions (Cont,):
strong beliefs, 136-1 40
(See also Ta lking tentatively)
Options (See Choices)
Organizational success, 10-12
Ouida, 45
Paraphrasing, 150-151, 155, 159, 185,
187, 190
Parker, Dorothy, 119
Parkinson, C. Northcote, 1
Path to Action:
about, 98-99
difficult situations, 123-135, 140, 203
harassment, 195
others', 141 -1 59, 190- 192
retracing, 102-112, 117, 184, 187,
190
Patience, 145, 159, 202
Patterns of behavior, 204-206, 207-208,
21 1-212
Performance reviews, 224
Persuasion with facts, 126-127, 140
Physical reactions:
adrenaline, 4, 35
observing, 48-49, 226
Pool of Shared Meaning:
about, 21- 25
dialogue model, 182-185
listening to others, 141- 159
risky information, 119-14 0
silence, 51
violence, 53
Powell, John, 179
Practicing dialogue skills, 222-223, 226,
228
Priming, 151 -153, 155, 159, 185, 187,
190
Productivity, 10, 11
Purpose:
different, 82-88
Mutual (See Mutual Purpose)
Quality, 11
Regrets, 209-2 10
Rehearsal of dialogue skills, 222
Relationships, 12-13, 68-74, 195-1 96
Respect:
harassment, 194- 195