234 INDEX
Respect (Cont.):
lack of, 208-209
Mutual, 71-74, 76-92, 187
Revenge, 37
Rusk, Dean, 141
Safety:
avoidance behavior, 201
failure, 37, 65-74
learning dialogue skills, 180-1 92
listening to others, 142, 143, 148
organizational skills, 11
overly sensitive persons, 196
Pool of Shared Meaning, 21
priming, as listening tool, 151-15 3
restoring, 74-92
risky topics, 121-123, 130 -131
watching for problems, 49-54
Scripts for dialogue skills, 217-220
Self-awareness:
interpreting observations, 93-1 18
overly deferential persons, 199
rari ty of, 45
strong beliefs, 138- 140
Style Under Stress, 56-62
Self-justification, 106 -112
Sellouts, 109-1 12
Sensitivity to others, 195-196, 210 -211
Sexual harassment, 194-195
Shakespeare, William, 99
Silence:
about, 51-53, 61
dialogue model, 182-185
overly sensitive persons, 195 -19 6
strong beliefs, 137
watching for, 102, 117, 141-142,
180-181
Sincerity, 143, 148
Speaking skills, 119-140, 187,1 49-15 0
Stories:
mastering, 93-118, 184, 190
overly sensitive persons, 196
regrettable statements, 210
retracing Path to Action, 102, 117,
184, 187, 190
telling, 128-131, 140, 187, 190
Stress, Style Under, 56-62, 182-183
Sucker's Choices:
about, 37-41, 43, 108-109
difficult topics, 120-121, 122
Sucker's Choices (Cont.):
Helpless Stories, 114-1 15
and honesty, 30-33, 210-21 1
learning tools, 184, 186
Surprises, 5,193-194, 212 -213,216,
220
Talking tentatively:
avoidance behavior, 201
opinions, 13 1-135, 136, 140, 187
overly sensitive persons, 196
personal observations, 211
regrettable statements, 210
Time constraints:
decision making, 1 73- 174
taking action, 176, 178, 188, 192
Time-outs, 207
Timing:
conversations becoming crucial,
48-49
insubordination, handling, 209
mastering stories, 100, 102
Tone of voice, 149-150
Tools:
audio dialogue learning tools,227
for learning dialogue skills,
179-192, 215 -228
priming, as listening tool,
151-15 3
video dialogue learning tools, 227
website for learning tools,
227-228
Topics of crucial conversations:
common, 7-8
difficult, 119-14 0
organizational, 11-12
Tr ust, failed, 200-20 1
Vague situations, 202-203
Victim Stories:
about, 106-107, 118
behavior patterns, 204, 205-206,
207-208
useful stories, 112-1 13
Video dialogue learning tools,
227
Villain Stories:
about, 107-108, 118
failed trust, 20 I
harassment, I q4