Crucial Conversations: Tools for Talking When Stakes Are High

Vi llain Stories (Cont.):
Helpless Stories, 109
useful stories, 113-1 14
Violence:
about, 51, 53-54, 61, 141 -14 2
dialogue model, 182- 185
strong beliefs, 137
watching for, 102, 117, 180-181
Vocabulary (See Words)
Voting, 166, 170-171, 178

Website for learning tools,

227-228

INDEX 235

Winning, 36, 136-140, 170 -171

Withdrawal, 52-53, 61, 182-185,

20 1-202

Words:

emotional, 103-104

judgmental, 105-106

mirroring, 149 -15 0

word games, 21 1-212