About Vi ta/Smarts
For twenty-five years, the authors have been helping individuals,
teams, and organizations improve the way they approach their
crucial conversations. They have worked with union, corporate,
and government leaders as well as front-line employees in hun
dreds of organizations-including over three hundred of the
Fortune 500 companies. These experiences have consistently led
to significant, rapid, and measurable improvement in results.
Through these experiences the authors have developed a variety
of proven resources that can help you master your crucial conver
sations. They include:
- Video illustrations of skills
- Assessment of personal, team, and organizational crucial
conversation skills - Multimedia newsletter that describes best practices, applica-
tions, and fun tips - Audio Mastery Course
- Self-study course for teams, couples, and small businesses
- Reminders and cues
- Live web trainings with authors