Crucial Conversations: Tools for Talking When Stakes Are High

238 ABOUTTHE AUTHORS

worked with a variety of groups, ranging from unions and first­

level managers to CEOs and corporate executives, on topics

including team development, personal vitality, and leadership.

His clients include the Saturn Division of GM, Procter &

Gamble, Disney, Aetna, Nike, and Lennox.

Al Switzler ([email protected]) is on the faculty at the Exec­

utive Development Center at the University of Michigan.

Previously, he has taught at Auburn University, the University of

Kentucky, and the Graduate School of Management at Brigham

Young University. He has served as president of two consulting

firms, vice president of marketing for an information firm, and

director of training and management development for a health­

care company. He has worked with hundreds of clients, including

Key Bank, Philips Electronics, the U.S. Department of Energy,

and aGE Energy Corp.

The authors founded VitalSmarts (1990), coauthored The Bal­
ancing Act; Mastering the Competing Demands of Leadership
(1996), and have codeveloped dozens of training programs.