7: The Learning

Question

In which you discover how to finish

any conversation in a way that will

make you look like a genius.

How People Learn

As a manager and a leader, you want people to get stuff done. But
you want more than that. You want them to learn so that they
become more competent, more self-sufficient and more
successful. Conveniently, they want that as well.
But helping people learn is difficult. Sometimes it feels like
even though you’ve hit them across the head repeatedly with an
obvious concept (or a shovel perhaps), somehow the point you’ve
been trying to make hasn’t stuck. Here’s why:
People don’t really learn when you tell them something.
They don’t even really learn when they do something.
They start learning, start creating new neural pathways, only
when they have a chance to recall and reflect on what just