happened.
The Learning Question: “What Was Most Useful for You?”
Academic Chris Argyris coined the term for this “double-loop
learning” more than forty years ago. If the first loop is trying to fix
a problem, the second loop is creating a learning moment about
the issue at hand. It’s in the second loop where people pull back
and find the insight. New connections get made. Aha moments
happen.
Your job as a manager and a leader is to
help create the space for people to have
those learning moments.
And to do that, you need a question that drives this double-loop
learning. That question is, “What was most useful for you?”
The Neuroscience of Learning
If you spend any time in the world of learning and development,
you know that one of the deepest frustrations is the low retention
rate of knowledge. Way too often, most people forget almost
everything pretty much the moment they walk out of the
corporate classroom. A week later, and even the most critical