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CLAIM CONFLICT
Overview of Activity
By practicing body language and tone of voice, the participants will rec-
ognize how to effectively manage conflict.
Objectives
To identify a variety of ways of speaking that can be used to
minimize conflict.
To use body language to minimize conflict.
To provide practice in handling conflict to develop the ability to
communicate clearly and directly.
Setting Up the Activity
GROUP SIZE
Any number of participants
ESTIMATED TIME
20 minutes
TRAINING METHODS
Demonstration
Paired activity