The Leadership Training Activity Book: 50 Exercises

(^182) THE LEADERSHIP TRAINING ACTIVITY BOOK
MATERIALS
 Sets of white, green, and yellow index cards on which is printed an example of
either Message, Tone of Voice,or Body Language.(The whitecards should each con-
tain a message from the sheet provided. The greencards should each contain a dif-
ferent tone of voice from the sheet. The yellowcards should each contain a differ-
ent example of body language from the sheet.) See Job Aid 33.1: Activity Cards.
 Handout 33.1: Phrases for Practice Rounds
EQUIPMENT AND SUPPLIES
 Flipchart
 Markers
ROOM SET-UP
A circle of chairs
Comments
All leaders, no matter at what level they work in their organization, need to hone their
communication skills. Many conflicts can be avoided if leaders carefully select not only
the words, but the tone of the message and accompany it with appropriate body lan-
guage.
Trainer’s Notes for Activity 33
STEP-BY-STEP PROCEDURE
Step 1: Introduce the activity by saying, “Communication, especially during
conflict resolution, requires an ability to use and interpret carefully both
verbal and nonverbal cues. We are going to practice with some examples
so that you, as a leader, will be comfortable making your points clearly in
a conflict situation.”
Distribute Handout 33.1: Phrases for Practice Rounds.For Practice #1,
divide participants into pairs and have them move their chairs to face
one another.
Step 2: Then write this phrase on the flipchart: Please, try that again!
“Take turns speaking the following simple phrase, putting inflection or
emphasis on a different word in the phrase each time you say it.”
Ask them to say this phrase four different ways: