Ask participants to turn to their journals and write about the kind of
coach who best serves their needs.
Step 9: Present and encourage discussion about communication strategies for
coaching. Use these questions:What communication barriers will hinder your coaching success?
Which of your communication abilities will enhance your coaching
success?Step 10: In this 30-minute exercise, you will cover how to deal with coaching
problems.
Distribute and review the Two-Minute Challenge on Handout 42.3,
Dealing with Challenging Coaching Situation,Then divide participants into groups of three.
Ask one person to be the Leader/Coach, the second to be the
Employee, and the third to be a Process Observer.
Distribute Handout 42.4, Case Study Scenarios.to each group.
Participants will assume their roles and follow the script, which will
outline several ways to handle the situation. Ask each Process Observer
to give feedback on how each Leader/Coach handled the situation. The
Employee must also share his/her reaction to the different approach
taken for each problem.Step 11: Give participants some time to practice giving specific and positive
feedback in their small groups.
Then ask people to switch roles while you distribute the second
scenario to each group. Then have them begin acting out their roles,
using the script that outlines several ways to handle the situation.
Ask each Process Observer to give feedback on how each Leader/
Coach handled the situation. The Employee should also share his/her
reaction to the different approach to each problem. Wind things up
by distributing copies of Handout 42.5, Coaching an Employee,for use
with employees.POST-ACTIVITY REVIEW
Take time shortly after conducting this activity to reflect on how it went, how engaged
the participants were, and what questions they raised. Then, make notes that include
how much time you actually spent on the activity.(^244) THE LEADERSHIP TRAINING ACTIVITY BOOK