HANDOUT 50.1
© 2005 AMACOM, A DIVISION OF AMERICAN MANAGEMENT ASSOCIATION.
This handout is available in PDF form at http://www.amacombooks.org/leadershipact.
Handout 50.1 The HEART Formula
Celebrations must have H E A R T. They should be:
♥ Heartfelt
Celebrations should reflect your vision, mission, and values.
Celebrations must be initiated by the leaders of the organization, and
must be based on performance and the organization’s goals.
Celebrations are heartfelt.
The leader is the head of the celebration.
Celebrations are human events.
♥ Enthusiastic
Celebrations are fun, happy, and memorable.
Suggest and use different kinds of music for each celebration.
Show products and props.
♥ All-Inclusive
Invite customers or spouses to the celebration.
Thank them publicly for their part in the achievement.
♥ Recognition
Celebrations recognize work outcomes and people.
They renew the spirit.
Be sure you make recognition part of the celebration.
♥ Timely
Celebrations must happen frequently.
Catch people doing things right!
Celebrations must occur around the time of the achievement or event
that deserves or needs to be recognized (as soon as possible)
The H.E.A.R.T. formula was created by Ken Blanchard, Lois Hart and Mario
Tomayo and included here with their permission.
