How to Win the Job by Communicating with Confidence

Index

Exercises (Cont.):
practice questions, 165–172
Q statements (competencies), 54
Q statements (general skills),
45–48
Q statements (gifts), 55
Q statements (job-specific skills),
49–52
Q statements (personal traits),
53–54
skills summary page, 36–37
values assessment, 147–148
Eye contact, 120

Facial expression, 83
Fact situations (seeVignettes)
Fears, 11–13
Fidgeting, 121
Financial advisor, 28
First date, 59
First impressions:
attitude, 89–90
body language (seeBody language)
dress, 84–87
(See alsoAttire)
greeting, 88–89
handshake, 88
tips, 81–83
Flexibility, 34
Focus letter, 143–146
Follow-up calls, 146
Following up, 141–150
focus letter, 143–146
follow-up calls, 146
multiple job offers, 146–150
values assessment, 147–149
Football player, 28
Fun, 14

General skills, 20–27
General skills inventory, 23–26
Gifts, 35–36
Greeting, 88–89
Group interviews, 119–120

Hair, 85, 87
Hands, 121

Handshake, 81–82, 88

Hat, 85

Hepburn, Katherine, 123

Homework (seeExercises)

Hoovers, 65

Hypothetical questions, 106

Illegal questions, 114–115

Illustrations (seeSamples)

Imposter syndrome, 4

Information sources, 60

(See alsoResearch)

Internet Web sites (seeWeb sites)

Interpersonal communication, 34

Interview fears, 11–13

Interviewers, fears/nervousness,

118

Interviewer’s private territory, 82

Interviewing questions, 91–122

body language, 120–121

checklist, 121–122

group interviews, 119–120

illegal questions, 114–115

nontraditional interviews, 117–119

phone interview, 117–119

practice questions, 165–172

questions behind questions,

99–108

questions to ask employer,

115–116

silly questions, 112

stalling and accessing, 116–117

straightforward questions, 93–99

stress questions, 108–114

technical stress questions, 113–114

what-if questions, 105–108

Introduction (greeting), 88–89

Jewelry, 85, 87

Job-specific skills, 27–30

Job-specific skills inventory, 29–30

Jobs, number of, in lifetime, 71

Johnson, Samuel, 57

Jong, Erica, 1

Layoff, 104

Leaning slightly forward, 120