Coaching, Mentoring and Managing: A Coach Guidebook

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a. The team member can reread and make notes

in writing on the facts you provide.

b. Misunderstandings or inaccuracies are

avoided regarding names or numbers.

c. Responsibilities and expectations are

documented in advance. It may take more

time and effort to put your communication in

writing, but the effort will pay off in fewer

errors, less time policing performance and

consistency in follow-through.

2. What, Who, Why, How, Where, When, What
   Whatever form your communication takes ...
   memo, one-on-one, team presentation, conference
   calls, etc. ... a formula used by many coaches to
   communicate informational essentials is the
   “3-1-3” method. The numbers represent three
   “W’s” (what, who, why), one “H” (how) and three
   “W’s” (where, when, what). While the order may
   vary, these letters represent the information
   elements to include in your directions.
   WHAT: Explain the project, the task or goal.
   WHO: Assign responsibility for
   follow-through.
   WHY: The reasons for and benefits of
   the task.
   HOW: What action will achieve the goal.
   WHERE: Relevant project locations
   (conference rooms, warehouses,
   client offices, departments, etc.)
   WHEN: The project timetable: start and
   finish dates.
   WHAT : The consequences of success or
   failure, rewards and penalties.

Coaching, Mentoring and Managing

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