Coaching, Mentoring and Managing: A Coach Guidebook

186

Possible

“Kevin, have you thought of anything that might

be preventing your ability to improve since we

talked last?”

Better

“Kevin, if you had to name two or three things that

keep you from performing as well as you want to,

what would they be?”

3. Don’t counsel Kevin alone. He should be aware that a
   third person will be nearby — perhaps just outside your
   meeting place. Having this person in the room would
   jeopardize the confidential environment most counseling
   sessions benefit from, but his presence could provide a
   supportive account of any incidents you anticipate.

Make Sure the Changes Are Behavior-Related

For every counseling session, the desired changes should be

aimed at behavior, not attitude. That’s the only real change you

can measure with someone — and the only change that ultimately

alters attitude.

Determine Your Minimum Standard of Performance

You must have a measuring stick. You must know what you

should reasonably want. The team member can help determine

how to rise to that standard, but you alone must define the

standard.

Coaching, Mentoring and Managing

5

The only real

change you can

make in someone

is in behavior,

not attitude. T

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