7
Exercise ..............................................................................................................
Consider the necessity of being flexible as a manager,
alternating your approach as your people require it. There are
11 common reasons why even the best team members occasionally
don’t do what they’re supposed to do. After each reason, you
decide which of the StaffCoaching™ roles you would choose in
order to respond best: coach, mentor or counselor.
As a review, in Chapter 3, the coaching role is defined as your
approach to inspire and motivate team members who perform
okay and who meet the standards of the task. You coach them for
buy-in, to take that little bit more of an effort. The mentoring role,
described in Chapter 4, is the instruction role — typically used for
team members who perform above average. Guiding your top
performers in career decisions and increasing their outlook add to
their worth and the organization’s future. The counseling role,
covered in Chapter 5, is for confronting and correcting, and is used
for members who perform below standard in one or more areas.
Counseling is a managing tool for discipline as well as behavior
change.
Managing Within the StaffCoaching™ Model