Coaching, Mentoring and Managing: A Coach Guidebook

Four Points for Managing Within the StaffCoach™ Model ..............................

There are four important points to consider when you manage

within the StaffCoaching™ process. These are the four “P’s” on

which the entire StaffCoaching™ philosophy stands or falls —

four steps in preparing for the inevitable resistance, objections and

complaints you will regularly face.

These points relate to each approach — coaching,

mentoring, counseling.

1. Plan.You have to have a plan. Not to have a plan is to
   have a plan to fail!


2. Practice.You have to practice your plan. Practice and
   practice until it becomes a part of you.


3. Patience.You must have patience. Patience will help you
   to not react but act.


4. Persistence.Don’t give up. Don’t quit. Hang in there.
   Persistence will prevail!
   The four “P’s” are a great emergency outline for any action
   plan ... a great guideline for any managerial dilemma ... a great
   worksheet for thinking through a goal or objective. The four “P’s”
   are powerful ... plain and simple. To illustrate, let’s use the four
   “P’s” as the StaffCoaching™ formula for managing team
   member complaints.


5. You should plan for the inevitable. Complaints shouldn’t
   come as a surprise to you as a successful coach. You
   should expect resistance, objections and gripes and be
   ready for them. Every assignment, project or procedure
   has the potential to generate such opposition. If you
   haven’t planned for opposition by imagining what it
   might be ... and what your responses will be ... you’d
   better start.


6. Once you know what you’re going to say in response to
   resistance, you should practice those responses. Write
   down your responses ... say them out loud (in front of a
   mirror, if you like) ... but practice so you’ll be entirely
   comfortable with your thinking and delivery.

Coaching, Mentoring and Managing

7

True wisdom is

like a river; the

deeper it is, the

less noise it makes.