7
- After you know what you’re going to say and have
practiced it, then prepare to have patience when people
finally do exhibit resistance in any form. (HINT: Your
preparation up to this point will make having patience a
lot easier!) - And, finally, you should use persistence in getting your
point across. Don’t imagine that every complainer will
instantly buy in to your rationale just because you’re the
boss. If you believe your rationale, you’ll stick to it — and
then your team will believe it, too.
Managing Within the StaffCoaching™ Model“If you think you
can win, you
can win.”
— William Hazlitt